FAQ
Before you write.
Short answers. If the fit is wrong, I would rather say so here than halfway through a diagnostic.
- Do you only work in manufacturing?
- That is where I have done the work: long B2B relationships, field service, quotes, and an ERP that has to talk to the customer. The same pattern shows up in other operational businesses. If the customer is waiting and the queue is unclear, I can usually help. If the problem is a consumer app or a brand campaign, I am probably the wrong person.
- Will you run our annual NPS survey?
- I can design it, tighten the audience, connect it to follow-up, and help you run the first cycles. The point is not the send. The point is that a detractor gets a call and a recurring issue gets an owner.
- What does a typical engagement cost?
- I price the diagnostic as a fixed piece of work, and the build from a written scope. I would rather give you a number after I have seen the problem than invent a package price here. If budget and scope cannot meet, I will say so.
- Do I need to buy a new platform?
- Usually not first. Most companies already have a survey tool, a CRM, and a spreadsheet that has become a system. We start with the workflow. If a tool is missing a joint, we build or connect that joint. I will not lead with a software recommendation.
- How do you handle confidential operating data?
- I do not publish a client’s scores, customer names, or queue volumes. Case studies on this site use illustrative figures, clearly marked, or they stay qualitative. That is the same standard I would apply to your numbers.
- Can you work alongside our ERP or systems-integrator partner?
- Yes. I am not here to reopen a system-integrator argument. I am here so the customer-facing intervals — quote, reply, confirmation, service request — have an owner after go-live.
- What do you need from us to start?
- Access to the people who own the queue, a look at the existing survey or ticket data, and one executive who will sponsor the review. That is enough for the diagnostic.
Bring a problem
Tell me where customers are waiting.
A short note is enough: what is breaking, what you have already tried, and what a good month would look like. If I am the wrong person, I will say so.