Logan Leiter

Pfeiffer Vacuum+Fab Solutions | Busch Group USA

• Helped establish the U.S. CX department from the ground up, creating the foundation for intake governance, customer feedback management, CRM optimization and cross-functional process improvement.
• Built and advanced a customer experience operating model focused on visibility, accountability and measurable improvement across Sales, Service, Operations and leadership.
• Designed intake, triage and routing concepts to improve ownership clarity, reduce misrouted work and create cleaner handoffs between customer-facing and operational teams.
• Lead Voice of Customer program development, including CSAT/CES measurement, detractor follow-up workflows, closed-loop reporting and leadership-facing dashboards.
• Developed executive reporting infrastructure in Power BI to connect customer feedback, response trends, operational issues and business accountability.
• Drive platform consolidation into SAP C4/HANA, aligning CX, CRM, customer intake and workflow processes into a more unified operational foundation.
• Partner with Service, Sales, Operations, Marketing, IT and senior leadership to identify friction points, prioritize improvements and move customer-impacting initiatives from concept to execution.
• Support the design of customer care roles, routing models, SLA expectations and operational metrics to create a more scalable front-line support structure.
• Translate customer and employee pain points into actionable process changes, dashboard requirements and platform improvements.
• Help shift CX from a reactive support function toward a proactive, insight-driven function that supports growth, retention and operational excellence.

Pfeiffer Vacuum+Fab Solutions

• Led full-stack development and ongoing optimization of the U.S. website, improving user experience, site performance, content structure and security across customer touchpoints.
• Managed targeted email marketing campaigns reaching thousands of customers, with a focus on segmentation, messaging strategy, campaign execution and conversion improvement.
• Developed and maintained Google Ads and GA4 analytics infrastructure to monitor digital performance, track KPIs and support data-driven marketing decisions.
• Built a custom CRM portal that allowed customers to verify and update order information directly, reducing manual communication and improving order-processing efficiency.
• Automated document workflows through DocuSign integrations, reducing manual work for sales teams and improving the customer experience during document-heavy processes.
• Supported marketing automation, customer communication and lead-generation workflows across multiple digital channels.
• Produced and managed content across social media, email campaigns, graphic design, newsletters and web updates while maintaining brand consistency.
• Partnered with internal stakeholders to identify digital gaps and deliver practical tools that improved both customer-facing experiences and internal workflows.

Pfeiffer Vacuum+Fab Solutions

• Supported precision measurement, calibration and technical documentation activities in a highly controlled technical environment.
• Developed and maintained web-based tools and digital resources to improve access to information and support internal operations.
• Applied technical problem-solving skills across both engineering and digital environments, helping connect operational needs with practical technology solutions.
• Contributed to process documentation, technical support and internal system improvements.

Calibration Laboratory, LLC

• Managed customer communication, scheduling and workflow coordination across LIMS and Quality Management systems.
• Supported ISO/IEC 17025 accreditation assessment activities, including documentation, procedure review and audit preparation.
• Created and maintained calibration procedures, verification datasheets and quality documentation.
• Conducted process reviews and trend analysis related to non-conformance evaluations and quality improvement.
• Helped maintain laboratory compliance, operational consistency and customer confidence through structured quality management practices.

Transcat

• Performed on-site calibrations across a range of precision measurement equipment.
• Supported MetCal programming and technical troubleshooting for calibration workflows.
• Applied Lean Six Sigma principles to support efficiency, consistency and continuous improvement.
• Maintained compliance with ISO/IEC 17025 quality and documentation standards.

United States Marine Corps

• Calibrated, troubleshot and repaired electronic, physical and dimensional measurement equipment.
• Supported mission-critical technical operations requiring accuracy, documentation discipline and strict procedural compliance.
• Built a strong foundation in technical operations, quality systems, problem-solving and process discipline.
• Developed leadership, accountability and execution skills in a high-standard military environment.